Horst Schulze

Background: 

Horst Schulze ist eine globale Legende und Führungspersönlichkeit in der Hotellerie, der Menschen begeistert und Excellence in allen Bereichen seines Lebens vorlebt. Unter der Führung des gebürtigen Deutschen ist das Ritz Carlton Hotel Company nicht nur zu einem erfolgreichen 2 Mrd. Unternehmen gewachsen, sondern auch weltweit als bestes Service-Unternehmen ausgezeichnet worden.
Ein Erfolg, der nicht nur den Kunden zugute kommt, sondern auch den Mitarbeitern. Horst Schulze hat diese Philosopie nicht nur in der Hotellerie erfolgreich implementiert sondern in vielen anderen Branchen und in über 60 Ländern, u.a. auch in einem der grössten Schulen in den USA in San Diego. 

Er wird darüber sprechen, wie die Lehren und Visionen zur Excellence und seine Konzepte von Service und Gastfreundschaft branchen- und länderübergreifend anwendbar sind. Horst Schulze lebt mit seiner Familie in Atlanta Georgia, USA.

Seine Keynote wird in Englisch 🇺🇸  sein. 

A legend and leader in the hotel world, Horst Schulze’s teachings and vision have reshaped the concepts of service and hospitality across industries.

Mr. Schulze’s professional life began more than 65 years ago as a server’s assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.

During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.

In 1991, Mr. Schulze was recognized as “corporate hotelier of the world” by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management.

Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor.

After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.

Today, Mr. Schulze serves on various boards and acts as a consultant across industries.

He recently completed his seminal book on creating excellence – Excellence Wins.